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Support

Support for customers and field teams

Aibo supports admins, dispatchers, supervisors, and technicians. If your organization already uses the platform, sign in and use the in-app support channels or contact support.

Support channels

  • Web support: internal panel inside the application
  • Suggested email: support@aibotask.com
  • Initial coverage: Monday to Friday, 08:00-18:00 (ECT)
  • Critical escalations: coordinated with the organization administrator

Operational help

Access issues, sync errors, workflow questions, assistance, photo review, and field operations incidents.

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Subscription and activation

Ask about plans, commercial activation, or plan changes for your organization.

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Quick documentation

Review FAQs and usage notes before opening a support request with your team.

View FAQ

Before contacting us

  • Include the organization name.
  • Attach screenshots, impacted module, and approximate incident time.
  • If the issue is mobile-related, specify iOS or Android and OS version.

Public support

This page is the public support path for Aibo. Some workflows require an active account created by your organization.